Easy Returns & Exchanges

1. Products sold can be easily returned within 48 hours of delivery (customer is eligible to get a coupon to be redeemed on next purchase with a time validity) , write us on adyacoutures@gmail.com with the details of the issue you are facing, our support team will get in touch with you in the next 72 hours via email.
2. If you receive a damaged, defective or a torn product, make a video of it while unpacking and share it to us via email within 48 working hours after your order is delivered.
3. The refund would be initiated in the form credit note in your mail box which will be valid till 3 months from the date of issue.
4. Store credit equaling the amount of the exchanged product minus the COD charge with a validity of 3 months from the date of receipt of store credit.
   
5. Return is allowed once per order.
   
6. Used or altered products will not be refunded or replaced under any circumstances. 
7. All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
8. If the ordered item is out of stock, customer has the option to get a refund  or choose another product by paying the difference. None of the orders can be cancelled once placed as we try to dispatch our orders within 24 working hours.
9. Any discrepancy should be reported by email or contacting customer service line within 24 hrs of receipt of order. But, the final decision would be with ADYA COUTURE. 
10. If the order is placed according to the available size on the website, customer is not eligible to claim refund if the size ordered did not meet the fitting requirement.

How to create return request?

Email us on adyacoutures@gmail.com with your order number and reason of return. After your return request is accepted on email, the customer needs to ship the product to the following address.

(Kindly make sure the product needs to be packed as it was received, otherwise return will not be accepted.)

• Once you ship the product, kindly share following details on our email : adyacoutures@gmail.com

• Tracking details
• Courier Company Name
• Order Number
• Product Name(s)

• Once we receive your return, we will issue a credit note that’ll be valid for 3 months from the date of issue.
• Charges for Returns are bearable by the customer.

What is the exchange policy at ADYA COUTURE?

If you wish to exchange the product in a different size, return us the product back. We will provide you the store credit and you have to make your order again by selecting the size you want. The cost of shipping for the product is to be borne by you.