Exchange & Return Policy

Easy Returns & Exchanges

  1. Products sold can be easily returned within 48 hours of delivery (customer is eligible to get a coupon to be redeemed on next purchase with a time validity) , write us on adyacoutures@gmail.com with the details of the issue you are facing, our support team will get in touch with you in the next 72 hours via email.
  2. If you receive a damaged, defective or a torn product, make a video of it while unpacking and share it to us via email within 48 working hours after your order is delivered.
  3. If you wish to exchange the product in a different size, return us the product back. We will send you the replacement.
  4. The refund would be initiated in the form credit note in your mail box which will be valid till 30 days from the date of issue.
  5. Store credit equaling the amount of the exchanged product minus the shipping/COD/Coupon cost of to &fro with a validity of 30 days from the date of receipt of store credit.
  6. Return is allowed once per order.
  7. Used or altered products will not be refunded or replaced under any circumstances. 
  8. All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  9. If the ordered item is out of stock, customer has the option to get a refund  or choose another product by paying the difference. None of the orders can be cancelled once placed as we try to dispatch our orders within 24 working hours.
  10. Any discrepancy should be reported by email or contacting customer service line within 72 hrs of receipt of order. But, the final decision would be with ADYA COUTURE. 
  11. The refund would be initiated in the form credit note in your mail box which will be valid till 1 month from the date of issue.
  12. We request our customers to reach out to us via email for any queries in size confirmation , quality of the product or any kind of discrepancy.


How to create return request?


Login your account details, go to order history. Select the order you wish to return or exchange. Select the reason for return or exchange and submit the request within 48 working hours after the order is delivered.


What is the exchange policy at ADYA COUTURE?


If you wish to exchange the product in a different size, return us the product back. We will provide you the store credit and you have to make your order again by selecting the size you want. The cost of shipping for the product is to be borne by you.




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